Customer Service


The only personal details we collect about you – our valued customer are your billing and shipping address. Without these details we can not process and deliver your purchase. We share your shipping details ONLY with the shipping company so they can deliver the products you purchased to your front door. We neither sell nor share your information with outside companies or third parties besides the shipping company. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number and e-mail address.

We DO NOT STORE your credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling and/or sharing this information to any third parties.
We keep our data in a secure and trusted SERVER located in USA.
You can change or close your account any time your information by logging to your account in upper right corner. Once your account has been closed we do not store any longer the information provided upon your registration.



We are always striving to make sure your information is protected. As soon as we receive your information, we use security features and procedures, taking into account industry standards, to protect the personal information that you provide and to prevent unauthorised access to that information.

For example: We also offer secure “https” access to the transnational parts of website (that is to the bits where you are required to provide Directly Provided Data). Sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and Brussardo. To further secure your credit card, we also don’t keep details of credit card number and the security code (or CCV number) that you need to input in order to complete an order using your credit card.

We will do our best to protect your personal data. There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts.
Read more at our Cookie and Privacy Policy section.



All orders are processed and shipped within 15 business days of order confirmation, once billing and credit information have been authorized and verified by our credit cart processorts (PayPal and 2checkout). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package.

Brussardo offers international shipping – UPS / DHL via Standard delivery. Shipping cost is:

  1. Europe & UK- FREE SHIPPING
  2. United States & Canada- $ 65.00
  3. Australia & Asia- $ 95.00
  4. UAE & Saudi Arabia- $95.00

Delivery time table (business days) – UPS/DHL
Europe: 7-10 day;
USA & Canada: 10-14 days;
Middle Asia: 10-15 days;
Asia: 25 days;

Every shipping is registered, tracking number is supplied with each shipping.



We accept Bank Transfer payment and offer online secure payment method via PayPal and Credit Cards/ Debit Cards


Paying with Credit cards/ Debit cards:


Transaction information is secured by 256-bit SSL encryption. Our credit card processor is 2checkout. No credit card information is stored on our servers. We offer secure “https” access to the checkout section of website (SSL encryption when information is exchanged between your web browser and Read more about protecting your security.


We accept following credit cards / debit cards:


American Express
PIN debit cards with the Visa or MasterCard logo
Debit cards with the Visa or MasterCard logo




All refunds of the item sale price will be credited to the same credit
card or paypal account used for the original purchase.
You can return the item within 14 days of receipt.
The refund will be issued as soon as we receive your return and decide that it is in PERFECT & not used condition.
We do not issue refunds before we receive the item back to our address.

Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take 1-2 billing cycles for the creditto appear on your credit card statement.

Personalised Items Returns: If an item has been engraved or personalised according to customer’s specifications, this item CAN NOT be returned for exchange or for refund. Such items will be sent back to the customer”s address and will NOT be refunded.

All returned items must be stated as return products, as otherwise may customs taxes be applied if from outside EU zone. We will not be responsible for customs clearance of these items and therefore these items would not be collected from customs.


By using our website and purchasing from our online store you (the customer/client) agree on all our terms and also that:

Due to the instability of the US dollar and its constantly changing course we reserve its rights to change the price of any product at any time. We also reserve our rights to change the price of an already purchased item(s) before we ship it/them to the end customer. If we decide that the real price of the item is different from the price the customer already paid for a given bag(s) we reserve and have the full rights to request more money from the client before we proceed with the item shipping.

We are trying to keep our reputation and find our place in the global constantly changing marked. We DO NOT DO any kind of false advertising. If we change the price of a given item it is because its price is really different or we made a mistake in our billing system.

Brussardo also remain its right to cancel and refund any order without explanation.


Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on the product you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. AVAILABLE ON BACKORDER items are marked as such on our webpage with a POINTED date of shipping. We reserve our right to extend that period if have dificulties with any our supplier stock capability. If that delay ocurs, you as a customers ordered such item, will be notified with an email. The notification will contain the new set date of shipping. Also if any delay occurs, you as a customers have the full right to ask for a full refund of the ammount paid for your order. We will issue a full refund within 24 hours.